DEP 5885 · Administration, commerce et informatique
DEP Information Technology Support
The Information Technology Support program prepares students to practise the trade or occupation of information technology support technician.
- 1800 heures
- 120 unités
- environ 16 mois
- Administration, commerce et informatique
- Program approved in 2022.
Les 22 compétences officielles
- 962-302 — Determine their suitability for the occupation and the training process (30 h)
- 962-316 — Use office software (90 h)
- 962-328 — Install and configure operating systems (120 h)
- 962-333 — Apply a method to solve computing problems (45 h)
- 962-342 — Interact in work situations (30 h)
- 962-357 — Assemble and install computer terminals (105 h)
- 962-367 — Install and configure local networks (105 h)
- 962-373 — Manage hardware and software computing resources (45 h)
- 962-385 — Ensure that peripherals function properly (75 h)
- 962-395 — Communicate in French during information technology support activities (75 h)
- 962-405 — Ensure that mobile devices function properly (75 h)
- 962-418 — Start working in the occupation (120 h)
- 962-425 — Use system commands and a scripting language (75 h)
- 962-435 — Use virtualization environments (75 h)
- 962-448 — Use servers to manage access to network resources (120 h)
- 962-456 — Use a database management system (90 h)
- 962-464 — Deploy software (60 h)
- 962-475 — Apply a technical support process for clients (75 h)
- 962-485 — Carry out maintenance and monitoring interventions on servers and networks (75 h)
- 962-496 — Carry out support interventions in connection with communication and collaborative tools (90 h)
- 962-507 — Restauration and optimization of computer terminals (105 h)
- 962-518 — Enter the workforce (120 h)
Le métier à 360° en 12 chapitres
- Ce que signifie réellement travailler en Information Technology Support
- Les milieux changent le contenu du métier
- Salariat, autonomie et responsabilités réelles
- Le rythme réel en Information Technology Support
- À quoi peut ressembler une vraie journée?
- Le corps, l'environnement et les points de vigilance
- Les satisfactions propres à ce travail
- Ce qui use, stresse ou déçoit réellement
- Ce qui fait varier le revenu et la stabilité
- Comment l'autonomie se construit après la formation
- Les qualités qui se voient dans les gestes
- Transformer l'information en expérience avant de choisir